FAQs

1. What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay.

2. Can I cancel my order or change my address?

We understand sometimes you can change your mind on an item. If you need to cancel your order please visit  Contact Us. If you need to change your shipping address, please contact us right away and we will do our best to update it during our order fulfilment process. If the item has shipped, we cannot change the shipping address.

3. Where's my order / How can I track my order?

You should receive an email when the order is processed and shipped to you with proper tracking information. If you don't receive these emails, please contact us with your order number so we can check it and provide the tracking information for you. 

4. How does the Money Back Guarantee work?

Our Money Back Guarantee is valid within 30 days of purchase for any of our products. In order to receive money back, you must initially submit a return through our Returns Center.

Note, the buyer is responsible for return shipping. Once we have received your returned item, we will notify you via email of the approval or rejection of your refund. Once approved, money back will be credited through the original method of payment within 3-5 business days (i.e. Credit Card, PayPal).

5. How long does shipping usually take?

The estimated shipping time for our products is approximately 15-35 days. Furthermore, our primary source of shipping is Australia Post for domestic orders and DHL for international orders, both of which are insured.

Due to high demand, order processing can take up to 24 hours and estimated delivery times are subject to change.

You will be informed via email when your order is confirmed and shipped out with tracking information.